Because these are personalised, clinically reviewed protocols, our refund policy is designed around safety and applicable regulations.
If your order has not yet shipped, contact us and we will cancel it for a full refund to your original payment method.
For safety and regulatory reasons, prescription products that have shipped generally cannot be returned or refunded once they leave our pharmacy, except as described below.
If your order arrives damaged, defective, or is not what you ordered, contact us within 7 days of delivery with your order number and photos. We will replace the item or issue a refund.
Approved refunds are returned to your original payment method, typically within 5–10 business days depending on your bank.